Frequently Asked Questions
At Seacoast Hand Therapy
What will my insurance company cover and how much do I have to pay?
Since insurance policies vary and are usually individually specific, you may be responsible for deductibles, co-pays, and/or coinsurance due at the time of your visit. Please call your insurance company if you have any questions regarding your policy and the benefits available to you for physical and occupational therapy, as well as DME (durable medical equipment).
You can also visit our insurance information page for helpful tips on what to ask your insurance providers.
What if I need to cancel an appointment?
As a courtesy to our staff and your fellow patients, we kindly request that everyone arrive promptly for their scheduled appointment. Showing up late for an appointment may result in an abbreviated or canceled treatment session. Seacoast Hand Therapy prides itself on allotting enough time for one-on-one personalized treatment sessions, therefore, a missed or late appointment can greatly affect the patient’s treatment plan, the schedule, and fellow patients that are in need of a sooner appointment.
Please call at least 24 hours in advance when you know that you will not be able to keep an appointment so that we may use this allotted time for another patient.
How many treatments will I need?
This varies greatly with diagnosis, the severity of your condition, medical history, general health and adherence to your home exercise program. You and your treating therapist will usually discuss this during your first appointment.
What will a treatment be like?
Because no two people and no two conditions are the same, we cannot say what your treatment will consist of until you are evaluated. Generally, visits are comprised of a combination of manual or hands-on treatment, therapeutic exercise, and modality such as moist heat, ultrasound, or electrical stimulation. Also, prefab or custom splinting may be appropriate for your condition and your custom “Plan of Care”.
What should I bring with me to my first appointment?
At your first visit you will be asked to provide a copy of your insurance information, your doctor’s referral (if required) and any reports & diagnostic tests you may have received.
Do I need to see a doctor first?
No. The State of Maine allows any person to receive physical and occupational therapy for 10 visits or 30 days (whichever comes first) without a referral from a physician. However, certain insurers and insurance policy types require a referral before treatment will be authorized. Worker’s compensation does not allow treatment without a doctor’s referral. If you have any questions regarding your physical or occupational therapy benefits, please call your insurance company for information. We have provided an outline for your assistance when verifying physical and occupational therapy benefits.
If you have any further questions, please feel free to contact our office and we will help you feel confident in your choice for hand or upper extremity rehabilitation.
